gewb
Junior Member
Posts: 11
|
Post by gewb on Mar 12, 2024 10:45:05 GMT
Turned of Windows 1o VS2023 Sunday night and Monday morning on startup VS2023 gives splash screen short view of VS then crashes to desktop. Have uninstalled/reinstalled several times but no joy. I select to remove everything during uninstall but the reinstall poipulates my data.
I'll try using the cleanup tool but want to ask if anyone knows file names/locations of the registration data. I would manually delete that first to see what happens.
|
|
|
|
Post by Trevor Andrew on Mar 12, 2024 11:22:37 GMT
Hi
I think this has been a problem in the past and may have a Knowledge Base topic.
I believe removing / deleting the messages folders did fix this.
Not on the pc at the moment but can give locations if you cannot find the Messages.
Ok... here
C:\Users\UserName\AppData\Roaming\Corel\Messages
C:\ProgramData\Corel\Messages
Updated
as a thought there was an issue running VS2023 and PSP 2023 at the same time, this should have been fixed with the service packs, so are you running PSP.
update 2
I have tested my programs and cannot launch VS when PSP is running, so have I missed a hotfix or update, or has the problem returned?
|
|
gewb
Junior Member
Posts: 11
|
Post by gewb on Mar 12, 2024 12:08:33 GMT
Hi Trevor, thanks for reply. No I don't have PSP on any system. I'll look into your first suggestion in an hour or so.
|
|
gewb
Junior Member
Posts: 11
|
Post by gewb on Mar 12, 2024 14:04:02 GMT
Big fail again. Driving me nuts. I have a backup but there have been other application updates I'll have to find.
|
|
|
|
Post by Shinjo Kurumi on Mar 12, 2024 16:52:29 GMT
In my memory, some NewBlue plugins may cause VS2023 fail to launch.
Try to uninstall the existing application, then install main application only (no standard contents & bouns features)
|
|
|
|
Post by Trevor Andrew on Mar 12, 2024 17:05:32 GMT
In my memory, some NewBlue plugins may cause VS2023 fail to launch. Try to uninstall the existing application, then install main application only (no standard contents & bouns features) Thanks Shinjo Kurumi, that should have been in my memory as well gewb ... we can uninstall the New Blue stuff by running the Uninstall effects files from here...... C:\Program Files\NewBlueFX\uninstallers If you re-install Video Studio, we were advised not to launch the program untill we have uninstalled the New Blue filters. the NB conflict only seems to affect some users, I have never had a problem, maybe that i only install NB that comes with the program. I think Robert has had more issues with this problem and finally fixed by uninstalling one of his purched NB filters. I'm sure he will comment. |
|
gewb
Junior Member
Posts: 11
|
Post by gewb on Mar 12, 2024 17:43:44 GMT
Too late, already restarted. I'll uninstall/reinstall again and follow your instruction above.
Then again mayby a backup restore might be easier.
|
|
|
|
Post by robertoz on Mar 12, 2024 21:27:06 GMT
I did have a major NB issue with NB filter packages What I think happened was copying filter packages into various VS versions over the years, created some duplicate filters which were corrupted, causing launch failure, spent nearly a day checking each individual filter from 8 packages to identify then delete the corrupted ones.Not had an issue since the clean up.
EDIT
NBTP5 has also caused major issues for many users, has not worked for a number of versions, having NBTP7 (which came free with Vegas Pro 21) I was fortunate to be able to remove NBTP5
|
|
tonyp
Junior Member
Posts: 43
|
Post by tonyp on Mar 16, 2024 14:59:32 GMT
robertoz, I have NBFX TotalFX 360 which includes TP7. Before that, I has TP7 as a plugin for Vegas. I was having all sorts of problems trying to get it to work. Tech support suggested that I remove TP5. After that, all was well. Sadly, TP7 did not show up as a VS plugin. At least on my computer. But I usually did my title work with TP7 standalone anyway.
|
|
|
|
Post by legrand on Mar 22, 2024 19:52:41 GMT
Turned of Windows 1o VS2023 Sunday night and Monday morning on startup VS2023 gives splash screen short view of VS then crashes to desktop. Have uninstalled/reinstalled several times but no joy. I select to remove everything during uninstall but the reinstall poipulates my data.
I'll try using the cleanup tool but want to ask if anyone knows file names/locations of the registration data. I would manually delete that first to see what happens.
I have the same problem to you and I can share the url to have the original clean-up tools : kb.corel.com/en/128827Hope it will help , VSp 2022 work very well but the 2023 version had always problem with crashed often and now I just can't open it even after the first upgrade some days ago
good luck
|
|
tonyp
Junior Member
Posts: 43
|
Post by tonyp on Mar 22, 2024 21:26:05 GMT
I've had that issue to. Even with using the cleanup tool, never quite got it to run.
Someone mentioned doing a custom reinstall without NBFX.
|
|
|
|
Post by Ken Berry on Mar 22, 2024 21:57:12 GMT
|
|
|
|
Post by Shinjo Kurumi on Mar 23, 2024 7:05:23 GMT
|
|
|
|
Post by Trevor Andrew on Mar 23, 2024 9:28:33 GMT
Originally the KB links pointed to the old U2U forums, as such opened the Corel Support pages, it did not download the cleanup tools. I reported this to Corel Support, good to know they listened and fixed the links on the KB. |
|
|
|
Post by Shinjo Kurumi on Mar 23, 2024 11:01:51 GMT
Originally the KB links pointed to the old U2U forums, as such opened the Corel Support pages, it did not download the cleanup tools. I reported this to Corel Support, good to know they listened and fixed the links on the KB. But it seems that they missed clean-up tool of VideoStudio X4,the link will actually download the X5 version... |
|
